02 Apr

Emirates NBD’s digital bank Liv. launches chatbot powered by Kasisto’s KAI Banking

Emirates NBD’s digital bank Liv. launches chatbot powered by Kasisto’s KAI Banking

Kasisto, creators of KAI Banking, the leading conversational AI platform for finance, and Liv., the largest digital bank in the UAE, operated and managed by Emirates NBD, a leading bank in the Middle East region, announced the launch of Olivia, Liv.’s conversational

Launched in 2017, Liv. is a mobile-only bank for UAE millennials centered around lifestyle, offering instant fully digital account opening, curated and personalized content, social media based money transfers, customizable goal based savings accounts and gamification to offer a differentiated experience for young customers. Built also by a team of millennials, Liv. is today the fastest growing bank in the UAE, acquiring more customers monthly than any other bank and adjudged the Best Digital Bank in the Middle East 2018 by Asian Banker.

“Liv.’s goal of providing a differentiated and digital experience for a new generation of customers, empowering them in their daily lives, learning and adapting to their individual preferences, and providing a banking platform that is intuitive and simple to use matches perfectly with Kasisto’s vision to enable customers to make better financial decisions through human-like conversational AI,” said Zor Gorelov, CEO and Co-Founder of Kasisto. “We’re thrilled that Liv. chose KAI, Kasisto’s state-of-the-art Conversational AI platform to create Olivia and power its conversational capabilities, as they progress in their journey to create a unique and innovative new bank.”

“With Liv., our goal is to create entirely new consumer experiences that are as natural and easy as a conversation and woven into everyday life. KAI’s agile AI platform with built-in banking expertise meant that we could quickly ‘train’ Olivia and customize her to reflect the bank’s brand and voice,” said Jayesh Patel, Head of Liv. “In its role as a financial buddy, Liv. helps customers better manage their finances, and we’re very excited that they now have Olivia to further that experience.”

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