Case Study: Capital One on AWS
Capital One is a leading information-based technology company that is on a mission to help its customers succeed by bringing ingenuity, simplicity, and humanity to banking.
CASE STUDY
How Capital One Reduced its Data-Center Footprint, Expanded its Use of Microservices, and Reimagined Banking Using AWS
How did Capital One get to the point where, in 2015, it announced that all new company applications would run in—and all existing applications would be systematically rearchitected for—the cloud? Although Capital One, a technology company that offers financial services, is different in important ways from other companies in its industry, its path to the Amazon Web Services (AWS) Cloud and its cloud-first approach to software development offers useful tips for large, non-cloud-native, highly-regulated enterprises mapping out their own cloud journeys.
CASE STUDY
On-Demand Infrastructure on AWS Helps Capital One DevOps Teams Move Faster Than Ever
Capital One is well known for its early adoption of new technologies to help it transform the banking customer experience. Less obvious, but no less crucial, are the practices and mindsets that position the company to make such effective use of those new technologies—practices and mindsets that are the result of the company’s conscious self-transformation into a digital technology company. The company’s recent embrace of DevOps is just the latest step.
CASE STUDY
Capital One Contact Centers Innovate Faster Using Amazon Connect
To best understand Capital One and its long-term strategy, it helps to think of the company not as a bank—despite the fact that the diversified financial services company is, in fact, one of the ten largest U.S. banks by assets and deposits—but as a digital technology company that offers banking services. At Capital One, the central motivating belief is that the winners in next-generation banking will be the companies that make the most creative and innovative use of technology to provide seamless, intelligent, truly excellent customer experiences.
"Each call is a chance to live our mission of bringing simplicity, ingenuity, and humanity to banking. That mission is powered by our strategic use of technology. Our focus is on serving customers the way they want to be served. We are constantly researching new technologies, but we know our voice channel remains crucial for many customers and situations."
Rajiv Sondhi
Vice President, Software Engineering, Capital One
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