When implementing an ERP solution there is much more involved than just technology.
Technology is the easy part. Changing the organization and their (hidden) habits is a lot more cumbersome. The business transformation part is typically seriously underestimated.
If I would have to estimate the effort distribution on a typical project, I would indicate
- 30% technology
- 70% business transformation
As a matter of fact, humans don’t like to change. This is how our brains have been designed during our evolution. More than 80% of our time, we are just executing routines. Over many years, our brains have been trained to ‘stick to routines’. Reconsidering every action is just consuming way to much energy and slowing us down. In threatening situations we have to be able to react in less than a second. Out in the wild, solid routines save our live.
When implementing an ERP you replace all fundaments on which organizations have been running their processes. Common routines don’t exist anymore, and new routines have to be installed. Business transformation does not happen overnight.
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